![]() ![]() I explained that the extra back and forth walking to/from restaurants/casino, etc was not what I had been told. On check in I was told that our not-yet-ready rooms were in the back tower. Within 15 minutes Tina called me back and confirmed that I would get 2 premium rooms in the Heavenly tower. I called and they faxed a copy of my reservation confirmation to the hotel. I called on the Sunday before arrival to request the Heavenly tower (closer to lobby than the tower behind the pool) & close to the elevator and was told "sorry, your reservation is for two standard rooms in the back (Sunset?) tower. I had made the reservations through and they were for "premium" rooms (I think that means Lakeview). Most people had to preregister and wait to be called when their room was ready. They really need to do something about training their front desk staff - it took us 45 minutes to check in and we were the lucky one, we actually got rooms. ![]()
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